David Giali

Technial, UX, Product Marketing Writer

Contact

  • 949-981-7911

  • djgiali@gmail.com

  • Costa Mesa, CA

SKILLS

  • Technical Writing

  • UX Writing

  • Content Writing

  • Information Architecture

  • Video Production

  • Google Suite

  • Google Analytics

  • Attlasian

  • Airtable

  • Figma

  • Zendesk

  • Content Organization

  • Sound Production

  • Analytical Skills

  • Leadership

  • Adobe Photoshop

  • Adobe Lightroom

  • Adobe After Effects

  • Adobe Premiere Logic

WORK EXPERIENCE

Shippo - Lead Technical Writer - 2022 - 2023

  • Developing and maintaining the style guide for user- facing self-service documentation and internal documentation.

  • Auditing, formatting, and organization for ofall self- service documentation.

  • User research and data analvsis to identifv industry language confusion and user pain points.

  • Writing in-app user journey and error messaging copy withdesign and engineering teams.

Kajabi - Lead Technical Writer - 2019-2022

  • Developed the style guide for all self-service documentation, including but not limited to; voice, tone, text formatting, image formatting, video, GIF, and video formatting.

  • Learned basic HTML and CSS code to create banners, tags, and fix bugs in documentation.

  • Worked alongside Product and Marketing teams to release self-service documentation to users for application updates and new features.

  • Led a team through the migration and reconstruction of the self service support site.

Kajabi - Customer Success Manager - 2018-2019

  • Member onboarding, training, and retention for SaaS enterprise.

  • Guided users through industry best practices.